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Net Gains (formerly OWT Newsletter) #41 - The Problem with Flash

January 12, 2005

In This Issue:

1. The Problem with Flash
2. In the News - MSN Search spreads
3. More News Headlines
4. This Week's Q&A - Keeping the crawlers out
5. Wrapping It Up

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The Problem with Flash

This is something I've been intending to write for a while now, but just haven't gotten to it. This week's a good week for it, though, because I'm still wrapping up some research on another article about retailing on the web that I hope to have ready for next week. So let's talk about Flash, instead.

Flash, in and of itself, is not a bad tool. There are a great many applications and situations where a Flash-based movie file is the right way to go. For an example, visit the web site of our client I. Weiss and click the graphic that says "Click for interactive stage demo." Here's a perfect use of Flash technology -- as an educational demo that enhances the user experience. When it's used correctly, Flash can add great value to a web site.

The problem is that it's rarely used correctly, and the most flagrant mistake is the creation of a Flash-based home page (or "splash" page). Here's a quick rule-of-thumb I often share with clients: If you want to add something to your web site that requires a "Skip This" button, you're probably making a mistake. But better than that, here's a quote from a guy named Jared Spool, a very well-respected developer and usability expert interviewed by the Marketing Sherpa web site:

"When we have clients who are thinking about Flash splash pages, we tell them to go to their local supermarket and bring a mime with them. Have the mime stand in front of the supermarket, and, as each customer tries to enter, do a little show that lasts two minutes, welcoming them to the supermarket and trying to explain the bread is on aisle six and milk is on sale today.

"Then stand back and count how many people watch the mime, how many people get past the mime as quickly as possible, and how many people punch the mime out.

"That should give you a good idea as to how well their splash page will be received. That's the crux of it."

That's it in a nutshell. The Flash movie may look cool, but it's not "exciting" -- unless you consider it exciting when you get in your customers' way. There are also some search engine visibility issues with Flash that we'll probably talk about at some other time, but the real issue is usability. It's just not user-friendly to make a Flash-based home page. And that's the problem with Flash.

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In The News

MSN Search rolls out slowly

In a post on the official MSN Search blog, the company says it is slowly rolling out its new search engine to more users. The search engine is still in beta, but the company says it is now routing some users of the regular, live search through the beta version for their search results. But still no word when the new search engine will launch, other than "when it's ready."

MSN Search Blog: Beta Ramp-Up

MSN Search Beta

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More News Headlines

Here are a few news headlines worth your time to read. These are just some of the headlines we've posted to OWTweb.com in recent days.

What makes a design seem 'intuitive'?
January 11, 2005 - UIE.com

The biggest challenge in making a design seem intuitive to users is learning where the current and target knowledge points are. What do users already know and what do they need to know?

Google's new ad policy to affect affiliate marketers
January 06, 2005 - ClickZ.com

More headlines: http://www.owtweb.com/news/

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This Week's Q&A

Hi Matt,

These search engines are getting too good! We've discovered that some private pages of our web site can be found in certain search engines, and we don't want them being found. Is there a way to get them removed?

Jennifer

Hi Jennifer --

Yes, you can get those pages removed, but it may take a little while. If your talking about Google, for example, they have a page where web site owners can request that a page be removed from their index and other SEs may have similar information.

The easiest way to prevent this from happening in the future is to use a robots.txt file on your site. It's a small text file which you must name robots.txt, and you must upload it to the root directory of your site. In other words, it has to be located at <http://www.yoursite.com/robots.txt>. To prevent all search engines from indexing a certain section of your site, the robots.txt file should include this:

User-agent: *
Disallow: /about/

That example would stop crawlers from going to the /about/ subdirectory of your web site. You can also list individual pages if you want crawlers to skip those. The asterisk next to User-agent indicates that the rule applies to all crawlers. You can set individual rules for individual crawlers. Check out http://www.robotstxt.org/ for more information about all this.

(Have a question? Email questions@owtweb.com)

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Wrapping it Up

That's all for this week. Busy days here around OWT. Hope your 2005 is off to a good start business-wise, as well.

Thanks for reading,
Matt McGee

 

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