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Net Gains #42 - Following the Leaders

January 19, 2005

In This Issue:

1. Following the Leaders
2. In the News - Is Google slipping?
3. More News Headlines
4. This Week's Q&A - Banner exchange networks
5. Wrapping It Up

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Following the Leaders

I've always been a big believer in watching successful people or businesses and learning what works and what doesn't from them. So that was the angle I used recently when I read through Internet Retailer magazine's annual "Best of the Web" list of the top retail web sites. Mind you, most of the sites listed and discussed in the article have enormous budgets that our typical client could never compete with. And it's not unusual for clients or prospects to tell us they want their site to include a tool or feature found on a major retail site; but our clients and prospects don't often have the 5- to 6-figure budgets required to duplicate such a tool.

That said, even if the budgets and ability to execute are different, there's still a lot to be learned from getting a look inside what the "big boys" of the web are doing, and how they're doing it. In the end, serving customers is everyone's goal, no matter how much money you have to invest in doing it. With that in mind, I've just posted an article on OWTweb.com called "Following the Retail Leaders." It details a few of the things that stood out for me as I read what the "Best of the Web" was doing in 2004, along with some thoughts worth considering.

The article was originally going to sit in this space, but it ended up much longer than I expected, so if you're interested in reading it, I'll ask you to visit our web site.

Follow the Retail Leaders

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In The News

Is Google Slipping?

According to a recent survey of 2,000 consumers, Google remains the No. 1 search engine, but Yahoo, MSN, and even Ask Jeeves are catching up. The survey actually mirrors what I've heard personally: More of our clients, as well as some of my personal friends and contacts, have expressed frustration with Google recently than ever before. Sure, some of it is based on business owners not ranking as highly as they think they should, but it's more than that -- there's a growing sense that Google's SERPs just aren't as good as they were a year or two ago. I've read comments on webmaster mailing lists and message boards from many in this industry who feel that Google has become more concerned with stopping the rare cases of search engine abuse than they are with returning relevant SERPs.

With Yahoo winning the Local Search battle (at least for now) and with MSN about to roll out its own search engine, it seems that Google could be ripe for a fall, and the survey appears to back that up.

Article: Yahoo and MSN closing the Google gap

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More News Headlines

Here are a few news headlines worth your time to read. These are just some of the headlines we've posted to OWTweb.com in recent days.

Measuring the brand blog
January 18, 2005 - ClickZ.com

So you're launching a corporate blog. Have you thought about how you're going to measure it?

Ten sites that rate a 10 in customer service
January 18, 2005 - Internet Retailer

MSN's web search picks up steam
January 14, 2005 - News.com

More headlines: http://www.owtweb.com/news/

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This Week's Q&A

Matt,

I'm getting a lot of emails lately from web sites asking if I "need web site traffic " and promoting banner exchange networks as a way to "reach 100,000 people every month." I know the emails are spam, but is there any truth to what they're selling? One of the web sites mentioned in the emails is <snip>.

Sam

Hi Sam --

It is spam, and I'm getting those very same emails as you! I'm removing the URL you provided because these folks don't need any more free advertising, especially since what they're selling isn't worth even the low price they advertise.

Banner exchange networks have been around a while, but the claims these folks make are ridiculous. There are known studies that show people largely ignore banner ads because the ad itself is so rarely relevant to the content on the page. Think about it: if you're on a web site explaining how to install a home theater system, would you even notice -- and would you click on -- a banner ad for beauty supply products? It's been proven that relevant text-based ads are much more effective tool for online advertising, which explains the success of Google's Adwords program, for example. You do a search on Google for "home theater installation" and you'll get relevant ads that you might actually want to click on.

So ignore the spam, and skip the banner exchange networks. You'd be wasting your time.

(Have a question? Email questions@owtweb.com)

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Wrapping it Up

This is kinda funny. Bill Gates posed for Teen Beat magazine back in 1983.

Thanks for reading,
Matt McGee

 

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