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Net Gains #60 - Google's Human Touch

June 8, 2005

In This Issue:

1. Google's Human Touch
2. In the News - Google Bourbon, Google Sitemaps
3. More News Headlines
4. This Week's Q&A - Graphic-heavy designs & SEO
5. Wrapping It Up

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Google's Human Touch

The search world is all abuzz this week about the discovery that Google, which uses ultra-complex algorithms to rank web pages, also has an army of humans that review Google SERPs and can apparently manually tag certain pages as "spam." On the one hand, it makes perfect sense that Google, like any company, would take part in quality testing of its product. As you can imagine, though, some webmasters and SEOs are up in arms about the possibility that these workers (quite often college students) are able to identify certain pages as spam. Are they really qualified to do that? What if they mistakenly label a page/site as offensive? How does Google handle the recommendations from these testers? There are obvious implications here, especially when you consider that Google has long said that there's no human element in the SERPs, it's all automated.

I'm not going to use this space to get into a Right/Wrong discussion. But if you can follow the links and how this has developed over the past week, you can learn a LOT about how Google identifies "offensive" web pages ... and, thusly, make sure you don't do those things yourself. Here are the relevant links:

Search Bistro: Google Secret Lab

Search Bistro: Flash Animation showing how the evaluation software works

Search Bistro: Google's "Spam Recognition Guide for Raters" (great stuff)

Search Bistro: Google's "General Evaluation Guidelines" (great stuff)

The above links and documents are from the gentleman who first posted about this discovery, which came from a student in his class who was working for Google as a "rater." Here are two discussions about the whole thing:

Threadwatch: Google's Secret Army?

WebmasterWorld: eval.google.com

In that last link, a Google spokesperson discusses the program and calls it "a console to evaluate quality passively, not to tweak our results actively." And at the well-respected Search Engine Watch, Danny Sullivan adds his opinion: "What almost certainly is not happening is that the human reviewers are actually moving sites up and down with their ratings."

And I really suggest you get the DOC and PDF files linked above for some insight into how Google trains people to rate web sites and recognize spam.

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In The News

Google Bourbon Update

Meanwhile, if you watch Google SERPs closely you may have noticed some recent changes. (I haven't, actually, but I've been too swamped to really investigate in great detail.) The update they're in now has been dubbed "Bourbon" (no idea), and Google has confirmed that changes have been going on over the past week or two. And in a recent post, Google's spokesperson suggests changes should continue to be seen over the next week or two. Something worth keeping an eye on, and you can do so easily by reading GoogleGuy's ongoing updates on WebmasterWorld.

WMW: GoogleGuy's posts

Google SiteMaps

Our all-Google newsletter continues with news of Google SiteMaps, launched late last week. This is a tool that allows webmasters to feed Google pages that you'd like to have included in Google's web index. It's free and there's no guarantee that what you feed will get added to Google. It requires you know how to make an XML file with the URLs of the pages you want crawled.

Google SiteMaps

SEW Blog: Interview with Google's lead on the Sitemaps project

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More News Headlines

Here are a few news headlines worth your time to read. These are just some of the headlines we've posted to OWTweb.com in recent days.

How not to work with an SEO/SEM firm
June 06, 2005 - ClickZ.com

Search, banners, email: A tale of two marketing plans
June 06, 2005 - ClickZ.com

Moms are choosey about retail e-mail newsletters, study says
June 03, 2005 - Internet Retailer

More headlines: http://www.owtweb.com/news/

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This Week's Q&A

Hi Matt,

I think we have a problem with our web site design, and would like to know if there's a way to solve it without redesigning the site. That's not an option.

The problem is that there's not as much text-based content on the home page (and other pages) as a search engine would like, I'm sure, and it's probably too graphic heavy. We do have some good content on the site, but I think it might be too deep or too hard to find and won't rank well. Anything we can do to get around this short of redesigning the site, which isn't going to happen?

Jack

Hi Jack --

Thanks for the email. Let me ask you this: Have you done a site map? If not, I would recommend it. Create a site map in the root of your web site, such as www.yourdomain.com/sitemap.html, and link to it somewhere on your graphic-heavy home page. The site map should be an accurate map of the pages you have, though if we're talking hundreds or thousands of pages, you may want to limit the map to the main sections of the site and perhaps the most important deep-level pages. Here in the site map is where you can help a crawler find those deep pages with good content. If the site map is plainly linked from your home page, the crawlers should have no trouble finding it, and then crawling to the pages you describe on the site map.

(Have a question? Email questions@owtweb.com)

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Wrapping it Up

Hope business online is treating you well. Please send in questions to help restock for the newsletter....

Thanks for reading,
Matt McGee

 

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