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Net Gains #71 - Selling Good Design

August 31, 2005

In This Issue:

1. Selling Good Design
2. In the News - Dashes/Underscores, Yahoo Site Submit, Battelle excerpts
3. More News Headlines
4. This Week's Q&A - Keep old site or start over?
5. Wrapping It Up

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Selling Good Design

I'm not a very good salesperson. I know it. It's why I don't do sales. But part of my job is selling, since I do meet regularly with prospects and clients looking for someone to help fill their web development and marketing needs. I do just fine with that. But I also have to sell a bit to existing clients, as in "Here's the design I recommend we use for your new site...." And this is where I occasionally fall flat.

I think the problem is the word "design." I think most business owners hear the word and start to think of colors and graphics and things that move or swirl or somehow "catch" your attention. Note: something that swirls or moves on a web site is, four times out of five, actually something that "diverts" your attention from where it should be.

"Design", for me, and I hope for all the other designers reading this, is not about those things -- at least not directly. Sure, good design uses colors correctly and often involves graphic elements, no argument there. But good design gets out of the way. It's like a referee or umpire in pro sports -- you know they've done a good job when you never notice them. Here are a couple sites I think are beautifully designed, maybe you agree?

OnlineClassical.com
http://www.onlineclassical.com/

Grapefruit
http://www.grapefruit.ro/en/

One is fairly colorful; the other isn't. But I think both are designed well. Do you? Or do I need to become a better salesman?

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In The News

Dashes or Underscores

Google's Matt Cutts answers a fairly common question about web site file names, but a question I don't recall ever addressing here in Net Gains. Should you use dashes or underscores when naming web pages?

Dashes or Underscores

Yahoo Site Submit

Yahoo has recently expanded its site submission options. Now, it's anyone's guess how effective any of this is, and we generally preach that there's no need to submit a site to Yahoo, Google, and the other good crawler-based search engines, but this is interesting.

http://submit.search.yahoo.com/free/request

Check out the second paragraph there - you can supply a text file that lists URLs. You can give them your entire site map, essentially. As they say, your mileage may vary in terms of having success from this, but it may be worth a try if you have pages that the crawlers can't seem to find. What have you got to lose?

Battelle book excerpts

John Battelle has posted three more excerpts from his upcoming book, The Search.

The Search: Expanding Beyond Search

The Search: More on Perfect Search

The Search: Google Goes Public

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More News Headlines

Here are a few news headlines worth your time to read. These are just some of the headlines we've posted to OWTweb.com in recent days.

Google takes ad sales to print
August 31, 2005 - News.com

Google is expanding its lucrative Internet advertising network into the print world in a bold attempt to capture traditional ad dollars.

What is RSS, and why should you care?
August 30, 2005 - Search Engine Watch

Google's grand ambitions
August 29, 2005 - Business Week

Its lips are sealed, but its moves rattle everyone from Microsoft to eBay.

When content isn't king in SEO
August 29, 2005 - ClickZ.com

More headlines: http://www.owtweb.com/news/

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This Week's Q&A

Matt,

We have a web site that's a couple years old and has basically been left out there and ignored for a while now. It doesn't get much traffic anymore and doesn't rank well in Google and other search engines. We want to resurrect at least the idea behind the web site, but would it be better to start from scratch with a brand new domain or should we try to freshen up the existing site that people have been ignoring for a while now?

Thank you,
Jill

Hi Jill --

I think the first thing to do is check if the existing site is still in the search engine indexes. Just put the URL in and see what comes back. If your site appears in the SERPs, it's still in the index. The next thing would be to find out about any inbound links from other sites. Do you know if you had any? Go to our RESOURCES page on owtweb.com and click the "Link Popularity Checker" link, which will show you how many inbound links various search engines think you have.

The point I'm getting at here is this: Even if you've ignored the existing site for a while now, it may still be indexed by the search engines and may still have links from other sites. Those two things give it an advantage over starting a new site with a new domain, so I'd suggest using what you have and developing a new site with the existing URL.

(Have a question? Email questions@owtweb.com)

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Wrapping it Up

No newsletter next week, so I'll see you in two weeks. Meanwhile, we all love The Onion, right? Funny search-related satire:

Google Announces Plan to Destroy All Information It Can't Index

Thanks for reading,
Matt McGee

 

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