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Net Gains #96 - Earning a User's Trust

April 5, 2006

In This Issue:

1. Earning a User's Trust
2. In the News - Google dominates, Googlebot, SEO in 2006
3. More News Headlines
4. Wrapping It Up

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Earning a User's Trust

Here's what I say when a client or prospect asks me what the No. 1 thing they need to do for their web site to succeed: You have to get people to trust you. Trust is the first and most important element of succeeding online. If users don't trust you or your web site, they won't buy your products, order your services, or believe what you say.

The obvious question, then, is How do you earn that trust?

That's one of the subjects on my "future articles to write for OWTweb.com" list, but for now there's a good list of ideas from the Web Credibility Project, which is part of the Stanford University Persuasive Technology Lab.

Stanford Guidelines for Web Credibility

I don't know if those 10 are listed in any sort of priority or importance. If so, I'd certainly want to re-order them a bit. Numbers 2, 4, 5, and 6 would be at the top of my list in some order. But it's a good list overall.

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In The News

Google Still Dominant SE

Perhaps no surprise here. According to a couple recent news articles, Google is dominating the UK, referring 75% of all UK visitors to other sites on the web. Yahoo is 2nd in the UK at only 9%. Amazing.... Meanwhile, in the U.S., the latest numbers show Google up to a 42% search share, with Yahoo next at 28%.

New Googlebot

Those of you who keep a close on your web stats and/or log files (and you all should) will want to know that there's a new Googlebot going around. The new crawler is part of Google's new "BigDaddy" infrastructure, and it seems to have a very good appetite for pages. Here are the user agent strings for the old and the new crawler so you know what you're seeing:

OLD: Googlebot/2.1 (+http://www.google.com/bot.html)
NEW: Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)

SEO in 2006

And finally, I've begun posting the "SEO in 2006" article I've mentioned a couple times here in Net Gains. Why the long delay? I started writing, then kept writing and writing and writing some more. The article is so long I'm breaking it up into four pieces. Part one is available now.

SEO in 2006, Part 1: Search Engine Visibility = Bloodsport

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More News Headlines

Here are a few news headlines worth your time to read. These are just some of the headlines we've posted to OWTweb.com in recent days.

Google beefs up local advertising with logos
March 31, 2006 - Reuters

How to build dynamic-width pages now
March 28, 2006 - Digital Web

Designing Web sites for wider screens has become more important.

Google Base being integrated into Google results
March 23, 2006 - Search Engine Guide

More headlines: http://www.owtweb.com/news/

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Wrapping it Up

A strange and sudden illness kept me home last Wednesday, which is why there was no Net Gains a week ago. Lots of news posted on OWTweb.com during the week off, though -- more than just the couple articles linked above. Be sure to take a look.

Thanks for reading,
Matt McGee

 

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